Refund policy

Exchanges

It is not possible to edit any orders once they have been confirmed. Any additional items you may wish to add will need to be placed as a new order, however it may be possible to combine them on dispatch. It may be possible for us to cancel an order, to allow you to replace it as you wish, providing the order has not already been dispatched. Please contact us via e-mail as soon as possible to cancel an order that has been confirmed.

 

Unaclaimed Objects

The order is delivered to the delivery address selected by the client during the checkout process. The information set out by the purchaser at the time the order is placed is binding upon the purchaser: in the event of an error in the text of the recipient’s contact and address details, the vendor cannot be held responsible for the fact that it is not possible to deliver the product. In the case of the prompting of an incorrect address making delivery impossible, A Future Perfect cannot implement a second delivery, and the price of the order will then be reimbursed to the client following receipt of the package back at the A Future Perfect warehouse.

 

Damaged Objects

A Future Perfect is responsible for  each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. The client is required to check their packages carefully upon delivery so that they can register any reserves as required, with the carrier. In case your parcel doesn’t show any external damages but you are still facing problems with your recent order, you can contact our customer service at: info[at]afutureperfect[dot]gr

 

Returns

The purchaser has a period of 10 days from the date of its delivery to have the product returned for reimbursement, without penalty, with the exception of return costs. Return costs are the responsibility of the client. A Future Perfect will reimburse the client, with the exception of outward/return shipping costs, which remain the client’s responsibility. All items must be returned unused, in their original condition and from the country that the order was delivered to. Reimbursement will take place within a maximum of one week from receipt of the return.

Damaged/Faulty Objects

A Future Perfect is responsible for  each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. The client is required to check their packages carefully upon delivery so that they can register any reserves as required, with the carrier. In case your parcel doesn’t show any external damages but your item has a problem, please take photos of the item and the packaging and email them to info@afutureperfect.gr
We will either fully refund your purchase including shipping costs or send a new item at our own shipping expenses, depending on the case. 
Note that in some cases we may require you to return the faulty item at our own shipping expenses before we can proceed to a refund or a replacement.

 

Returns should be sent to:

A Future Perfect & Friends store

Ground floor

Praxitelous 23

105 62 Athens

Greece