Shipping policy
All orders are prepared and sent within 1-3 business days from the order confirmation.
In the rare case an item you ordered is not actually in stock at the time of the order you will be notified within 24hrs.
Domestic Shipping
We currently offer two shipping options one with DHL courier and the other with ELTA courier
• Domestic Shipping with DHL
Delivery times:
1 business day for Athens,
1-2 business days for Athens outskirts (such as Markopoulo, Rafina etc)
1-2 business days for the following cities: Βέροια, Βόλος, Δράμα, Ηράκλειο Κρήτης, Θεσσαλονίκη, Ιωάννινα, Καβάλα, Καλαμάτα, Καστοριά, Κατερίνη, Κιλκίς, Κόρινθος, Κέρκυρα, Λάρισα, Ναύπλιο, Μύκονο, Ξάνθη, Πάτρα, Ρόδος, Χαλκίδα, Χαλκιδική, Χανιά.
2-4 business days for the rest of Greece
Domestic Shipping with ELTA Courier
Delivery times:
1-3 business days for Attica
2-4 business days for the rest of Greece
• Payment upon delivery - Αντικαταβολή
This option is handled by ELTA courier only and delivery times are same as above.
The extra cost for the service is 1€ and is calculated automatically when the option is chosen
Please note that during holidays or extreme situations (covid restrictions, extreme weather conditions, port and airport strikes) the delivery times above might differ.
International Shipping
All international orders are currently shipped with DHL courier.
The delivery times are usually 5-7 business days.
Changes
It is not possible to edit any orders once they have been confirmed. Any additional items you may wish to add will need to be placed as a new order, however it may be possible to combine them on dispatch. It may be possible for us to cancel an order, to allow you to replace it as you wish, providing the order has not already been dispatched. Please contact us via e-mail as soon as possible to cancel an order that has been confirmed.
Unclaimed Packages
The order is delivered to the delivery address selected by the client during the checkout process. The information set out by the purchaser at the time the order is placed is binding upon the purchaser: in the event of an error in the text of the recipient’s contact and address details, the vendor cannot be held responsible for the fact that it is not possible to deliver the product. In the case of the prompting of an incorrect address making delivery impossible, A Future Perfect cannot implement a second delivery, and the price of the order will then be reimbursed to the client following receipt of the package back at the A Future Perfect warehouse.
Damaged Objects
A Future Perfect is responsible for each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. The client is required to check their packages carefully upon delivery so that they can register any reserves as required, with the carrier. In case your parcel doesn’t show any external damages but you are still facing problems with your recent order, you can contact our customer service at: info[at]afutureperfect[dot]gr
Returns
The purchaser has a period of 10 days from the date of its delivery to have the product returned for reimbursement, without penalty, with the exception of return costs. Return costs are the responsibility of the client. A Future Perfect will reimburse the client, with the exception of outward/return carriage costs, which remain the client’s responsibility. All items must be returned unused, in their original condition and from the country that the order was delivered to. Reimbursement will take place within a maximum of one week from receipt of the return.
Returns should be sent to:
A Future Perfect & Friends store
Ground floor
Praxitelous 23
105 62 Athens
Greece